Seasonal staff can face queues and competing requests before they feel familiar with the workplace. VR can add a short practice scenario that introduces the situation and gives a trainer something specific to discuss.
Choose one busy-period decision
An exercise might focus on noticing a growing queue, explaining a delay or requesting additional support. Keep the task manageable for a new starter. Use the organisation’s actual service and escalation arrangements.
Keep preparation simple
Brief learners before the headset session and explain what they will practise. A lengthy control tutorial can distract from a short customer-service lesson. Provide another participation route if a learner does not use the headset.
Allow time for discussion
Ask what the learner noticed and how they would communicate with customers or colleagues. High5VR can develop seasonal content as an add-on to induction. Plan early enough to review the material and prepare equipment before the busiest period.
Contact High5VR to discuss a bespoke project, audience and delivery requirements.