From Rob Steadman at High5VR
Before working on software, I spent 18 years in building services engineering on major projects. That experience shaped how I listen to an idea: I start connecting the parts and thinking about what the complete project needs to achieve.
A client does not have to explain a database or a programming language. They might describe paperwork taking too long or an app they want customers to use. My job is to develop that description into something we can discuss, design and build.
Connecting the visible and the hidden work
At High5VR, an experience may have a simple action in front of the user and a management system behind it. Understanding both matters. Someone must control the information and the owner needs the right tools to run the service.
I can begin picturing a project during the conversation, but we still work through the details with the client and the people involved. The agreed brief comes from that discussion.
From an outline to a usable flow
We create proposed screens so the client can follow the journey and see the controls. It turns a broad idea into practical decisions. What I enjoy is seeing those decisions connect and the idea become a working product.